Why is there a 3-minute time limit in the free drop-off zone?

Our CEO Daniel De Bono explains:

“We’ve recently relocated our drop-off zone to improve safety and traffic flow at Dunedin Airport. To keep things moving smoothly, we’ve installed new signage, including the 'Max hug time 3 minutes' sign.

"It’s our way of being a little quirky and reminding people that the [kerbside] drop-off zone is for quick farewells.

"And don’t worry – just a 20-second hug is enough to release oxytocin and serotonin, the happy hormones that boost well-being, so three minutes is plenty of time to say goodbye and get your dose of happiness!

"For longer farewells, we encourage using the car park, where the first 15 minutes are free.”

Listen as Dunedin Airport CEO Daniel De Bono discusses our new signage for the drop-off zone with Lisa Owen on RNZ:

The above section was last updated 29/10/2024

Why was the drop-off zone changed?

We’ve returned the drop-off zone to its original location to improve traffic flow and safety around the terminal. By shifting it, we reduce congestion and make it easier for passengers to be dropped off safely.

What about safety?

Safety is our top priority! The new drop-off zone is designed so that:

• Passengers no longer need to cross in front of oncoming traffic.
• Passengers exit vehicles on the footpath side or within the low-speed drop-off zone, reducing the risk of stepping into traffic.

Why was this specific location chosen?

During our terminal expansion project, the drop-off zone was temporarily moved. Now that the project is complete, it’s returned to its original location near the Rental Car office, a convenient and familiar spot.

Isn’t the drop-off zone too far from check-in?

Not at all! The distance from the current drop-off area to the main terminal entrance is between 62m and 94m. Compared to the previous temporary drop-off lane, which ranged from 50m to 168m, the current location is actually 74m closer on average.

Additionally, there is a covered walkway from the new drop-off area to the terminal, so you’re protected from the elements.

What about accessibility for those with disabilities or older passengers?

We’re committed to making sure all our passengers are comfortable:

• Our Customer Experience team is available to assist with wheelchairs, luggage trolleys, and any other needs.
• Please call us on 03 470 0400 prior to arrival or from your vehicle if you need special assistance.
• There are dedicated mobility parking spaces located directly across from the terminal entrance, with 15 minutes of free parking. These spaces are close to the covered walkway for easy access.

How many car parks are available at Dunedin Airport?

With over 1,200 car parks, there’s plenty of space!

The north end of the car park, often overlooked, usually has available spots. You can reach it by turning right at the first car park gate. The farthest car park is only 400m from the main terminal entrance, offering ample space for both short-term and long-term parking.

Why isn’t there a dedicated pick-up area?

This isn’t a new change—our car park has always served as the pick-up area, offering 15 minutes of free parking. Arriving about 10 minutes after your passenger’s flight lands will give you plenty of time for pick-up without any rush.

Please note that you do not need to enter the terminal to process a ticket for 15 minutes or less time in the car park.

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