Flight information for Departures

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If time is short, you can check in using one of the self-service kiosks located near the ground floor entrance – just follow the automated instructions provided. Prefer face-to-face? Head for the check-in counters opposite the main doors to the left. Give the Airline representative your name and ID, and they’ll print your boarding pass and check in any luggage. Before you reach your departure gate you’ll need to show your boarding pass and head through Security Control, where your hand luggage will be screened.

Departure information is displayed on screens throughout the airport. Check these for your flight number’s departure gate and locate it early for peace of mind. Have a question? Our friendly staff are always on hand to help if you’re unsure.  They can be found at the Customer Service desk located on the Ground Floor.

Spare a little time to enjoy the airport itself – it’s all part of your travel experience. Whether you need to freshen up, grab something tasty to eat or drink, or just want to hop online with our free wi-fi, there’s plenty to occupy you and yours while you wait for your flight. Check out the X-Zone and Time to Play family entertainment areas on Level 1, or treat yourself to a relaxing five minutes in one of our massage chairs on both Ground Floor and Level 1 ($2). A choice of duty-free, gift and book store completes the picture for you. Be at home, kick back and relax.

Having completed check-in at the airline counter, you are free to move through to the Customs area, the duty-free precinct, and the departure lounge. Be sure you know the procedures you will be going through, and that you have all the documents you need.To help us ensure processing flows smoothly for the benefit of all passengers, before reaching the Customs counter please have your boarding pass, departure card and passport ready. After completing Customs formalities all passengers pass through the security screening point operated by airport security officials. For more information: www.customs.govt.nz

For any international flights, any liquids, aerosols, and gels that passengers want to take in their carry-on baggage must comply with the following requirements:

  • all liquids, aerosols, and gels must be in containers of 100ml or less. You cannot carry liquids, aerosols, or gels in containers larger than 100ml, even if they are not full (i.e. the content is 100ml or less).
  • passengers must carry their 100ml containers in a re-sealable transparent plastic bag of 1 litre volume (this is a re-sealable sandwich bag like those available at your local supermarket).
  • each passenger, including children, will be permitted to carry on board one, 1 litre transparent plastic bag.
  • the plastic bag must be re-sealable and presented separately from all other carry-on baggage at the screening point.
  • There are exceptions for personal medications, baby products, and dietary supplements in liquid, aerosol, or gel form. Full details of the measures, including exceptions, are contained in the Frequently Asked Questions.

Many other countries have already introduced similar measures, including Australia, the United Kingdom, the United States, Canada, and the European Union.

It is important to remember that some aspects of the new measures may vary from country to country and may change over time. It is important that you check the Aviation Security Service website.

Before you travel, please make sure that you have the correct and up to date information.