Our Customer Experience team can help with airport information, directions, and general enquiries. You’ll find them at the Information Counter on the ground floor, directly in front of the main doors near the escalators.

They can also help you find accessible facilities, including lifts, toilets, wheelchairs, and mobility parking.

 

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Reduced mobility

Dunedin Airport is designed to be easy to move through, with accessible parking, lifts between all floors, wheelchairs, and accessible toilets available in the terminal.

Wheelchairs are available for use at the airport. Please ask our Customer Experience team at the Information Counter or speak with your airline team if you need assistance.

If you require mobility assistance for your flight, including help boarding or moving through the airport journey, please contact your airline before you travel so they can arrange the right support.

 

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Mobility parking

Designated mobility parking spaces are available in the car park closest to the terminal entrance. Please display your mobility parking permit clearly while parked.

If you need help finding mobility parking or getting from the car park to the terminal, please contact our Customer Experience team.

 

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Hidden Disabilities

Airports are busy environments and for some people this can be a stressful experience, especially if you or someone with you has a disability which is not visible. It is our job to make your time at Dunedin Airport as enjoyable as possible and take any stress away.

The Hidden Disability Sunflower is a symbol used globally to give you or your loved ones with disabilities a way to discreetly indicate a non-obvious disability and that additional support, time, or understanding may be needed.

At Dunedin Airport, our staff are trained to recognise the sunflower lanyard and provide you with the assistance you may need at any point in your journey. There is no cost for the lanyard just all part of our role of providing a great Customer Experience.

Collecting a sunflower lanyard at Dunedin Airport:

• When you arrive at Dunedin Airport make your way to the Airport Information Desk located on the ground floor of the terminal.
• Ask the Dunedin Airport Customer Experience staff member at the desk for a sunflower lanyard. Easy as that. Either you or someone travelling with you can wear the lanyard - it's your call.

The lanyard doesn't provide a personal staff escort through the airport process. If you require this level of assistance or wheelchair assistance, your airline is best placed to help you. Be sure to contact your airline ahead of time to make them aware of your assistance requirements.

 

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Accessible Airport Announcements

Stay connected to important airport announcements through the WaveCAST™ app.

Designed to support passengers who are Deaf, hard of hearing, or who may find public announcements difficult to hear in a busy airport environment.

1. Download the free WaveCAST™ app on:

App Store

Google Play

2. Join the wireless network:

Network: Public Address

Password: wavecast

3. Open the app and follow the prompts to listen

 

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Access keys

Access keys are keyboard shortcuts intended to help users who have difficulty in using pointing devices such as a mouse. Not every user has a graphic environment with a mouse or other pointing device - some rely on keyboard, alternative keyboard or voice input to navigate. They are:

[ = Jump to main content
a = Accessibility page
p = Privacy Policy
h = Home
1 = Flight Information
2 = Parking
3 = Transport
4 = Rental Cars
5 = Information
6 = Food & Shops
7 = Meeting Rooms
8 = Explore

The access key shortcuts are:

Internet Explorer - Alt + Access Key
Firefox (Windows) - Ctrl + Access Key
Firefox (Mac) - Ctrl + Opt + Access Key
Chrome (Windows) - Alt + Access Key
Chrome (Mac) - Ctrl + Opt + Access Key
Safari (Windows) - Alt + Access Key
Safari (Mac) - Ctrl + Opt + Access Key